Feedback & Complaints
Compliments, Complaints & More
At Tailored Support Services, we are dedicated to improving our services. We encourage our clients to let us know how we are doing by providing feedback and feeling comfortable to make a complaint. Our team is locally based in
Maroochydore, helping clients throughout the Sunshine Coast including
Noosa,
Buderim,
Caloundra,
Sippy Downs,
Mountain Creek,
Bli Bli and surrounding areas.
Providing Feedback & Complaints
How to Provide Feedback or Make a Complaint
Contact your support worker directly if possible or our office team. This can be done in person, over the phone, by writing a letter or by completing our Feedback, Compliments and Complaints Form below.
Email to our Head Office: admin@tailoredsupport.com.au
Phone on 07 5338 8670 or 0431 590 010
Or, if you wish to remain anonymous, please fill out the feedback form below. Your email will be formally acknowledged within 24 hours. We aim to respond to all complaints and grievances as quickly as possible. All feedback and complaints will be used by Tailored Support Services to assist us in continuously improving our service delivery.
Complaint Escalation Process
How to Escalate a Complaint
If you feel a complaint has not been sufficiently or appropriately addressed, you can seek further support from our Director, Alex Taylor.
Call Alex on 0451 505 515
Email Alex on
alex@tailoredsupport.com.au or contact the NDIS Quality & Safeguards Commission on
1800 800 110.
